How To Explain To Clients That They Are Wrong

By Sam Barnes

GIFs of spinning @s on the “Contact us” page. Common usability mistakes for the sake of visual appeal. Splash pages. Fancy search box. No whitespace. Music on page load. Home page banner of a jigsaw-puzzle globe with a piece missing. Sometimes you just know that what a client is requesting is wrong and that you have to find a way to tell them. But how? Continue reading

Tips for Effective Communication with Your Clients

Communicating effectively with your clients is key to the success of  your projects and the structure of your freelance business. The process of communication begins before the client even agrees to have you work on their project, and it should remain as a constant throughout your entire relationship. When a client expresses their needs and wants, you should convey concern, attentiveness, and assurance. You will need to understand that there are clients with whom you can minimize communication as their not interested in updates every single hour of the day, while others want you to hold their hands throughout the entire design process. Know which clients deserve what amount of attention and degree of communication. Continue reading