UX Trend

User Experience Trends in Banking

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Heuristic evaluation

Introductory articles

  • Heuristic evaluation
    Heuristic evaluation is a form of usability inspection where usability specialists judge whether each element of a user interface follows a list of established usability heuristics. Expert evaluation is similar, but does not use specific heuristics.
  • Heuristic guidelines for expert critique of a web site
    Heuristic usability evaluations (also called “expert reviews” or “usability audits”) are an efficient method of assessing a website for usability. This methodology provides for one or more usability professionals who are familiar with industry best practices in user interface design to evaluate an application based on recognised “rules of thumb.” The objective is to identify possible difficulties that users of the site may have with the current user interface and to recommend design improvements. Continue reading

UPA2009 User Friendly Conference Notes (2)

The Dawning of the Age of Experience – Jared M. Spool
  1. Apple’s Success and Netflix’s Success- Successful Experience design integrate the user and the business
  2. Chicken Sexing Example- Successful Experience Design is learned but not open to introspection
  3. Interface of Jennifer Tily and  Friends- Successful Experience Design is invisible
  4. Successful Experience Design is Multidisciplinary
  5. Successful Experience Design is Cultural
  6. Essential Experience Design Components
    1. Good communication
    2. Clear Focus  on Vision
    3. The Right People
    4. Feedback Loop
    5. Fast Iterations
  7. Make fast iterations Happen
  • Eliminate major redesigns- break design challenge into small chunks
  • Heavy emphasis on feedback mechanism- collect as much information as possible
  • Get everyone involved – decision happen everywhere

UPA2009 User Friendly Conference Notes (1)

  1. Opening Speech: Design for “Created in China” 为中国创造而设计- 黄峰 Jason Huang.
  2. The Dawning of the Age of Experience – Jared M. Spool
  3. What to do when: Informing design at every phase – Dana Chisnell
  4. Websites: Changing Interactions…Changing User Experience – Neha Modgil
  5. 客户体验在中国工商银行中的应用 – 孙俊
  6. How to Choose Different Methods to Ensure the Continuous Innovation – Qin Lin, Gu Lei
  7. E-commerce: User Experience Process (UXP) – Changkun Ma

Continue reading




概念理解:用户体验 —— 以用户为中心 —— 交互设计 —— 信息架构
实践操作:目标 —— 流程 —— 方法 —— 交付物 —— 产品管理


到现在为止,“用户体验”还是最热的口头禅。究其原因,主要是这个词深得人心、朗朗上口,只要说的时候表情严肃点,形象就很专业了(屡试不爽),而且还绝对挑不出逻辑错误。其实就是看似石破天惊,仔细推敲等于啥也没说的典型。 Continue reading